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Terms & Conditions

123 TEFL – 120 Hour TEFL Certificate

Effective Date: 08/06/2026
Website: www.123tefl.com
Course Portal: https://team.123globaleducation.com/course/123-tefl-120-hour-tefl-certificate
Provider: 123 TEFL, part of 123 Global Education

1. Introduction

These Terms and Conditions apply to the use of the 123 TEFL website, course information pages, enquiry forms, agent enquiry forms, student registration processes, online course access, learning materials, payments, certification processes, and related services provided by 123 TEFL.

By accessing the website, submitting an enquiry, registering for a course, purchasing course access, using an agent coupon code, acting as an approved agent, or accessing the 123 TEFL learning portal, you agree to these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not use the website, submit a form, register for a course, purchase course access, or use the learning portal.

2. About 123 TEFL

123 TEFL provides online TEFL teacher training for learners who wish to develop practical skills and knowledge for teaching English online, abroad, or in local learning environments.

The main course offered is the 123 TEFL – 120 Hour TEFL Certificate.

The course is delivered online through the 123 Global Education Academy learning portal.

123 TEFL may update, improve, restructure, rename, or amend course content, website content, learning materials, downloadable resources, assessment tasks, or administrative processes from time to time.

3. Use of the 123 TEFL Website

The 123 TEFL website is provided for information, promotion, enquiry, student guidance, agent guidance, course registration and general communication purposes.

Website visitors agree not to:

  • misuse the website;

  • copy, reproduce, sell, or redistribute website content without permission;

  • submit false, misleading, abusive, or unlawful information through any form;

  • attempt to interfere with the website, course portal, payment system, or related systems;

  • impersonate another person, student, agent, organisation, or representative;

  • use the website for spam, fraud, unauthorised marketing, or unlawful activity.

123 TEFL reserves the right to restrict, suspend, or block access to any user who misuses the website, forms, course portal, or related services.

4. Accuracy of Website and Course Information

123 TEFL aims to provide accurate and up-to-date information on the website and course portal. However, course information, pricing, structure, access processes, agent processes, certificate wording, and administrative procedures may change from time to time.

Where there is a difference between older promotional material and the current information published by 123 TEFL, the most recent official information issued by 123 TEFL will normally apply.

Students and agents should check current course information before registering or promoting the course.

5. Course Structure

The 123 TEFL – 120 Hour TEFL Certificate is an online, self-paced TEFL teacher training course.

The current course structure includes:

  • 13 structured curriculum sections;

  • 58 online lessons;

  • quizzes and practical learning tasks;

  • downloadable teaching resources;

  • practical teaching examples;

  • final written reflection assignment;

  • final course completion activities;

  • 12 months’ access, unless otherwise stated.

The curriculum may include areas such as:

  • introduction to TEFL and the teacher’s role;

  • how languages are learned;

  • understanding English for teaching;

  • core teaching methodology;

  • teaching reading, writing, listening and speaking;

  • lesson planning and materials;

  • classroom management and learner engagement;

  • teaching different learner groups;

  • online, hybrid and technology-supported teaching;

  • assessment, progress and learner support;

  • professional practice and teacher development;

  • resources and downloadables;

  • final course completion requirements.

123 TEFL may update, add, remove, rename, improve, or reorganise course sections, lessons, tasks, resources, and completion requirements where needed.

6. Course Access

Course access is provided online through the learning portal.

Once registration and payment are completed, access may be granted automatically through the course portal. Learners are responsible for logging in, checking their email, completing the course materials, and following the completion instructions.

Course access is normally valid for 12 months from the date of enrolment, unless a different access period is stated at the time of purchase or registration.

Learners must complete the course within their access period. Extensions may be considered at the discretion of 123 TEFL and may be subject to an administration fee.

7. Student Registration Details

Students must provide accurate registration details.

The student’s full name must be entered exactly as it should appear on the final certificate. This includes correct spelling, order of names, capitalisation, and any middle names where required.

Students and agents are responsible for checking all details before submitting registration and payment.

Incorrect details may affect:

  • course access;

  • email confirmation;

  • account login;

  • password reset;

  • course records;

  • certificate records;

  • certificate issue;

  • certificate verification.

Any changes requested after enrolment, including name corrections, email corrections, certificate details, or student record amendments, may be subject to a £20 administration fee per edit.

8. One Email Address Per Learner Account

Each student should normally be registered using their own correct and active email address.

The learning portal recognises each email address as a unique learner account. Once an email address has already been registered on the portal, the system may not allow another new student registration using the same email address. It may show a message such as “student account already exists” and ask the user to log in instead.

For this reason:

  • the same email address must not be used for multiple students;

  • agents must not use one agency email address for multiple student accounts;

  • students should use a personal and active email address;

  • learners should keep access to the email address used for registration.

If an agent uses an agent-managed email address for a student, the agent is responsible for forwarding all course communication, login information, password reset information, reminders, completion notices, certificate communication, and related updates to the student.

123 TEFL will treat the registered email address as the official communication address for that learner.

9. Passwords and Account Security

Where the registration process requires a password to be created, the person completing the registration must ensure that the password is provided securely to the learner.

Students are responsible for keeping their login details secure.

Agents who create a password for a student must provide the login details to the student securely and promptly after registration.

Students and agents must not:

  • share login details with unauthorised users;

  • allow multiple learners to use the same learner account;

  • sell, transfer, or misuse access;

  • attempt to access another person’s account.

123 TEFL may suspend or cancel access if account misuse is suspected.

10. Payments

Course fees must be paid through the approved payment method or course portal unless otherwise agreed by 123 TEFL in writing.

The applicable course fee will be shown at the time of registration or payment.

Approved agents may be issued with separate payment arrangements, coupon codes, or approved agent access instructions. These arrangements may vary depending on the active agent agreement or approval issued by 123 TEFL.

Prices, payment arrangements, coupon codes, discounts, and agent access conditions may be changed, renewed, replaced, or withdrawn by 123 TEFL at any time for future enrolments.

A price or payment arrangement change will not normally affect students who have already paid and received course access.

11. Agent Coupon Codes

Approved agents may be issued with a private coupon code or payment arrangement to register students through the approved course portal.

Agent coupon codes:

  • are issued only to approved agents;

  • must be kept private;

  • must only be used for genuine student registrations;

  • must not be shared publicly;

  • must not be posted online;

  • must not be sold or transferred;

  • may be limited, suspended, replaced, or withdrawn by 123 TEFL at any time.

Agent coupon codes may be issued by yearly cycle. For example, a code may end with the relevant year, such as -2026.

123 TEFL may update or replace agent codes each year.

Misuse of an agent coupon code may result in cancellation of the code, suspension of agent privileges, cancellation of registrations, or termination of the agent relationship.

12. Complimentary Agent Review Access

123 TEFL may provide approved agents with one complimentary internal review access to help them understand the course, train relevant staff, and promote the course accurately.

Complimentary review access:

  • is for agency familiarisation and staff training only;

  • must not be sold;

  • must not be transferred;

  • must not be shared publicly;

  • must not be used as a paid student enrolment;

  • must not be used to misrepresent course completion by a student;

  • may be withdrawn if misused.

For complimentary review access, the agent should use a staff or agency email address, not a real student email address.

Additional complimentary access is at the discretion of 123 TEFL.

13. Refunds, Cancellation and Digital Course Access

The 123 TEFL course is an online digital learning product and access may be granted automatically after registration and payment.

By completing payment and accessing the course, the learner or agent agrees that course access may begin immediately.

Once a student has been registered, payment has been made, and course access has been granted through the learning portal, the enrolment is considered active.

No refund will be issued after course access has been granted.

This is because the student account, course access, learning record, course materials, assessment pathway and certification pathway are created immediately after registration and payment.

Before completing payment, students and agents must check:

  • student name;

  • email address;

  • country of residence;

  • course selection;

  • agent or partner name, if applicable;

  • payment amount;

  • access requirements;

  • certificate details.

Where a student or agent believes an error has occurred, they must contact 123 TEFL promptly before using the course materials or progressing with the course.

Refunds are not provided for:

  • change of mind after access has been granted;

  • failure to complete the course;

  • lack of time to study;

  • incorrect student details entered during registration;

  • use of the wrong email address;

  • inability to access the course due to user-side technical issues;

  • agent failure to forward login details or course communication to the student;

  • student failure to check email;

  • student failure to complete quizzes, tasks, or assignments;

  • expectation of employment, visa approval, university admission, or external recognition that has not been promised by 123 TEFL.

Any refund, credit, transfer, or exception is entirely at the discretion of 123 TEFL.

14. Course Completion Requirements

To successfully complete the 123 TEFL course, learners must complete the required course activities as stated in the learning portal.

Completion requirements may include:

  • reading and studying course lessons;

  • completing quizzes;

  • completing learning tasks;

  • reviewing downloadable resources;

  • completing final reflection activities;

  • submitting or completing the final written reflection assignment where required;

  • meeting any final completion instructions.

123 TEFL may update completion requirements where needed to maintain course quality, improve learner experience, or support appropriate certification standards.

15. Quizzes, Tasks and Assignments

Quizzes, tasks and assignments are designed to support learning and check understanding.

Learners must complete their own work honestly.

Learners must not:

  • submit another person’s work as their own;

  • copy course answers from other learners;

  • use dishonest methods to complete assessments;

  • sell or share answers;

  • copy, upload, publish, or distribute course materials or assessment content;

  • misuse artificial intelligence tools to avoid personal learning or reflection.

Where academic misconduct, plagiarism, account sharing, or dishonest completion is suspected, 123 TEFL may investigate and may suspend access, refuse certification, require resubmission, or cancel the learner record.

16. Certificate Issue

After successful completion of the course requirements, eligible learners may receive a 123 TEFL – 120 Hour TEFL Certificate.

Certificate issue is subject to:

  • course completion;

  • completion of required quizzes, tasks and assignments;

  • verification of the student record;

  • correct student details;

  • no outstanding payment or administrative issue;

  • compliance with these Terms and Conditions.

Certificates may include digital verification features, QR verification, certificate number, issue date, student name, and course title.

Certificate formats, wording, layout, verification method and issuing process may be updated from time to time.

17. Certificate Name Accuracy

The name entered during registration is used for the student record and certificate.

Students and agents must check the name carefully before registration and payment.

If a certificate has already been prepared, issued, or recorded, changes may require manual administration and may be subject to a £20 administration fee per edit.

123 TEFL may refuse changes that appear fraudulent, misleading, unsupported, or inconsistent with the learner’s identity.

18. Certificate Verification

123 TEFL may provide certificate verification features, such as QR codes or online verification records.

Verification is intended to confirm that a certificate record exists and that the certificate details match the information held by 123 TEFL.

Verification features must not be altered, copied, misused, or presented in a misleading way.

123 TEFL may suspend or amend verification records if a certificate is cancelled, corrected, reissued, or found to have been misused.

19. No Guarantee of Employment or External Acceptance

The 123 TEFL course is designed to support teacher training and professional development.

Completion of the course does not guarantee:

  • employment;

  • teaching work;

  • online teaching contracts;

  • visa approval;

  • immigration acceptance;

  • university admission;

  • employer acceptance;

  • regulatory approval;

  • acceptance by any specific school, government, institution, country, or organisation.

Students are responsible for checking whether the course meets the requirements of any employer, institution, visa process, country, or professional purpose before enrolling.

123 TEFL is not responsible if a third party does not accept the course, certificate, or training for a specific purpose.

20. Agents and Approved Representatives

Approved agents may promote 123 TEFL and register students in accordance with current agent instructions and any written agreement or approval issued by 123 TEFL.

Agents must:

  • provide accurate course information;

  • avoid misleading claims;

  • register students using correct details;

  • use the student’s own email address wherever possible;

  • explain payment and refund terms clearly;

  • explain course access requirements;

  • provide students with login details where the agent creates the account;

  • keep coupon codes private;

  • not use one email address for multiple students;

  • not promise employment, visas, immigration acceptance, university admission, or guaranteed recognition;

  • not alter 123 TEFL certificates or official documents;

  • not present themselves as staff of 123 TEFL unless authorised in writing.

123 TEFL may suspend or terminate an agent relationship if the agent misuses codes, misrepresents the course, provides false information, fails to support students appropriately, or damages the reputation of 123 TEFL.

21. Agent Representation Certificate

123 TEFL may issue an Agent Representation Certificate to approved agents.

The certificate confirms the agent’s approved relationship with 123 TEFL for the period and purpose stated.

The Agent Representation Certificate:

  • must not be edited or altered;

  • must not be used after approval has ended;

  • must not be used to promote unrelated programmes;

  • must not be used to claim ownership of 123 TEFL;

  • must not be used to make false accreditation or recognition claims.

123 TEFL may withdraw or cancel an agent certificate if it is misused.

22. Course Materials and Intellectual Property

All course content, website content, lesson materials, downloadable resources, images, text, tasks, quizzes, templates, certificate designs, branding, logos, and other materials are owned by or licensed to 123 TEFL, 123 Global Education, or their relevant licensors.

Learners and agents may use course materials only for personal study, student support, or approved promotional purposes where permission has been given.

Users must not:

  • copy course materials for resale;

  • publish course content online;

  • distribute lessons or resources publicly;

  • create competing courses using 123 TEFL materials;

  • remove branding or copyright notices;

  • reproduce certificates or verification assets;

  • use 123 TEFL branding without permission.

Unauthorised use of course content or branding may result in legal action, cancellation of access, or termination of agent approval.

23. Technology Requirements

Learners are responsible for ensuring they have suitable technology to access the course.

This may include:

  • reliable internet connection;

  • suitable device;

  • modern web browser;

  • email access;

  • ability to open documents and downloadable resources;

  • ability to access the online learning portal.

123 TEFL is not responsible for failure to access the course due to user-side technical problems, device limitations, internet issues, email restrictions, browser settings, local network blocks, or third-party platform issues outside its reasonable control.

24. Third-Party Platforms and Services

123 TEFL may use third-party platforms and services for website hosting, course delivery, payment processing, email communication, forms, certificate verification, customer support, analytics, or related administration.

Use of these platforms may be subject to their own terms, privacy notices, security settings, availability and technical limitations.

123 TEFL is not responsible for temporary platform downtime, payment gateway issues, email delivery delays, or technical issues caused by third-party systems beyond its reasonable control.

25. Communication

123 TEFL may communicate with students, agents, and enquirers by email, website forms, portal notifications, CRM messages, or other approved communication methods.

Students and agents are responsible for checking the email address used during registration.

123 TEFL is not responsible for missed communication where:

  • the wrong email address was entered;

  • the email inbox is full;

  • the email goes to spam or junk;

  • the agent fails to forward communication to the student;

  • the student no longer has access to the registered email address.

26. Student Conduct

Students must behave respectfully and professionally when communicating with 123 TEFL, staff, support teams, agents, or other learners.

123 TEFL may suspend or cancel access where a learner:

  • behaves abusively;

  • submits false information;

  • misuses the learning portal;

  • shares login details;

  • commits academic misconduct;

  • attempts to damage systems or reputation;

  • uses the course for unlawful or fraudulent purposes.

27. Website Forms and Enquiries

Website visitors may submit enquiry forms, contact forms, agent enquiry forms, or course interest forms.

By submitting a form, the user confirms that the information provided is accurate and that 123 TEFL may use the information to respond to the enquiry, assess suitability, process agent interest, or provide course information.

Submitting an enquiry form does not guarantee agent approval, course acceptance, discount eligibility, or any partnership arrangement.

123 TEFL may reject enquiries, agent applications, or partnership requests at its discretion.

28. Privacy and Personal Data

123 TEFL collects and processes personal data for purposes such as enquiries, course registration, course access, student support, payment administration, certificate issue, agent administration, certificate verification, and legal or regulatory record keeping.

Personal data may include names, email addresses, phone numbers, country of residence, course records, payment records, agent details, certificate details, and communication history.

123 TEFL will handle personal data in accordance with applicable data protection requirements and its Privacy Policy.

A separate Privacy Policy should be read together with these Terms and Conditions.

29. Marketing and Promotional Communication

Where users provide contact details, 123 TEFL may contact them about their enquiry, course registration, agent application, or related service request.

Marketing communication will be sent only where permitted by law or where the user has expressed interest or given appropriate consent.

Users may request to stop receiving non-essential marketing communication.

Service-related communication, such as registration confirmations, access information, payment information, certificate updates, or important course notices, may still be sent where necessary.

30. Limitation of Liability

123 TEFL provides the website, course, learning materials and services with reasonable care and skill.

However, 123 TEFL does not guarantee that:

  • the website will always be available;

  • the course portal will be uninterrupted;

  • all technical issues will be immediately resolved;

  • course completion will lead to employment;

  • the certificate will be accepted by every employer, institution, government, or organisation;

  • third-party platforms will always operate without error.

To the fullest extent permitted by law, 123 TEFL will not be liable for indirect losses, loss of profit, loss of opportunity, loss of business, loss of data, reputational loss, or losses arising from misuse of the course, incorrect details entered by the user or agent, third-party platform issues, or failure to complete the course.

Nothing in these Terms and Conditions excludes liability where it cannot lawfully be excluded.

31. Changes to These Terms and Conditions

123 TEFL may update these Terms and Conditions from time to time.

Updated Terms and Conditions may be published on the website or provided through the learning portal, email, or other appropriate channels.

Continued use of the website, course portal, agent codes, or course services after updates means the user accepts the updated Terms and Conditions.

32. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any dispute relating to these Terms and Conditions, the website, course registration, course access, payment, certification, or agent activity will be subject to the jurisdiction of the courts of England and Wales, unless another legal requirement applies.

33. Contact

For enquiries about these Terms and Conditions, course access, registration, student support, agent matters, or certification, please contact:

123 TEFL Team
123 Global Education Academy
Email: info@123tefl.com
Website: www.123tefl.com

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